Business Analyst, Pom Prap Sattru Phai

Business Analyst Airline/Cargo

KEY RESPONSIBILITIES
Collaborate with stakeholders to understand business objectives and elicit requirements.
Analyze existing systems and processes to identify areas for improvement or modification.
Work closely with development teams to address and fix code issues.
Define requirements for enhancements and new features, ensuring alignment with business goals.
Collaborate with developers and architects to define specifications for the development of new features.
Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), user stories, use cases, process flows, and acceptance criteria.
Facilitate backlog grooming, sprint planning, UAT sessions, and requirement clarifications.
Ensure that new features align with business requirements and contribute to the overall improvement of the application.
Investigate and resolve issues reported by users or identified through monitoring.
Collaborate with technical teams to implement corrective measures and ensure system stability.
Utilize data and analytics to identify potential issues before they impact the system.
Work on strategies to proactively address and prevent future maintenance challenges.
Propose and implement changes to the system to keep it aligned with evolving business needs.
Work on continuous improvement initiatives to enhance the application's functionality and performance.
EXPERIENCE and LOCATION/REGION
5+ years of experience in IT Industry relevant field and knowledge of Airline/Cargo systems (Experience with Airline Cargosystems is an added advantage).
Bangkok, Thailand (Preferably Thai-speaking local candidates).
KNOWLEDGE and SKILLS
Bachelors degree in Business Administration, Computer Science, or related field.
Strong in travel domain experience Airline/Cargo Systems)
Proven experience as a Business Analyst
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
In-depth understanding of software development life cycle (SDLC) and agile methodologies.
Experience in working with code fixes, enhancements, and new feature development.
Familiarity with corrective, predictive, and evolutionary maintenance practices.
Proficient in requirement gathering, analysis, and documentation.
Strong collaboration skills with the ability to work effectively with cross-functional teams.
Create/Manage Backlog
Specifies Functional requirements, Non Functional Requirements and Acceptance Criteria.

EDUCATION and QUALIFICATIONS
Bachelors degree in Computer Science, Information Technology, or a related field.
Proven experience as a Business Analyst in the Airline/Cargo domain.

About Us
Atain (IGT Solutions) is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.